Returns, Refunds and Cancellations

Last updated: 27 July 2026

We want you to shop with confidence. This policy explains our voluntary 30-day return service and your statutory rights as a UK consumer. Nothing in this policy limits rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

30-day return policy

You may request a return within 30 days after receiving your order. Items must be unworn, unused and in their original packaging, with all tags, accessories and protective materials included. You may handle and try on an item only as you reasonably would in a shop. Sale items are eligible unless clearly identified as non-returnable before purchase.

How to start a return

Email contact@magiels.com with your order number, item and reason.
Wait for authorisation and return instructions.
Use the prepaid label supplied and retain proof of postage.

Unauthorised returns or parcels sent to another address may be delayed.

Free UK returns and exchanges

We provide free return shipping for eligible UK orders when our prepaid label is used. Size exchanges are free and subject to stock availability. If a replacement is unavailable, we will offer another option or refund.

UK cancellation rights

UK consumers normally have 14 days from the day after delivery to notify us that they wish to cancel an eligible online purchase without giving a reason, followed by a further 14 days to return it. Our 30-day policy provides additional time and does not replace statutory rights.

To cancel, email us with a clear statement, your order number and the relevant items.

Faulty, damaged, misdescribed or incorrect goods

Contact us promptly and include photographs where helpful. We will provide an appropriate remedy, potentially including repair, replacement, price reduction or refund, and cover reasonable return costs. Statutory rights are not affected.

Exceptions

Unless goods are faulty or statutory rights apply, returns cannot normally be accepted for personalised goods, sealed hygiene goods after opening, or items damaged through misuse or worn beyond reasonable inspection. Any additional non-returnable category will be identified before purchase.

Refunds

Approved refunds are issued to the original payment method. Where cancellation rights apply, we refund without undue delay and no later than 14 days after receiving the goods or satisfactory evidence of return. A lawful deduction may be made for diminished value caused by excessive handling. Payment providers may require additional time to display the credit.

Original delivery charges

Standard UK delivery is free. If an enhanced service was purchased, any statutory outbound-delivery refund is limited to the cost of the least expensive standard service offered.