Frequently Asked Questions

Do you offer free UK delivery?

Yes. Standard delivery is free on every UK order, with no minimum spend.

How long does delivery take?

Orders are processed within 1–2 business days and normally delivered by Royal Mail or an equivalent tracked service in a further 5–7 business days. The total estimate is 6–9 business days.

How do I track my order?

We email tracking details after dispatch where available. Allow up to 48 hours for the carrier page to activate or update.

Can I change my delivery address?

Email contact@magiels.com immediately. We will try to help, but changes cannot be guaranteed after processing begins.

What payment methods do you accept?

Available secure payment methods are shown at checkout and may include major debit and credit cards, Shop Pay, PayPal, Apple Pay and Google Pay.

What currency do you use?

Prices for UK customers are displayed in pounds sterling (GBP). Your complete total is shown before payment.

What is your returns policy?

Eligible items may be returned free of charge within 30 days of delivery when unused, unworn and in their original packaging. UK statutory cancellation and faulty-goods rights also apply.

Can I exchange a size?

Eligible UK size exchanges are free and subject to stock availability. Contact us before sending anything back.

What if an item is damaged or incorrect?

Email us promptly with your order number and photographs. We will investigate and arrange an appropriate remedy.

How do I cancel an order?

Contact us as soon as possible. If processing has not started, we will try to cancel it. UK consumers also have statutory cancellation rights for eligible online purchases.

How can I contact Magiels?

Email contact@magiels.com. We aim to reply within two business days.